This is a Service Level Agreement (SLA) between users of the Quantum::Estimator plugin and Data Rocks AG.

Business Hours

Data Rock AG’s business hours are Monday - Friday, 9AM - 5PM CET. We’re closed during all major holidays in Switzerland.

Support Channels

We offer several ways to get in contact with us:

via Jira Service Desk: https://datarocks.atlassian.net/servicedesk/customer/portal/1
via E-Mail: support@datarocks.ch

Please note that by contacting us you implicitly agree with our Privacy Policy.

Services

The following section describes which of the services are included by obtaining a product

Included	Not Included

Included	Not Included
Help with issues with the installation of Quantum::Estimator Help with problems and errors occurred using Quantum::Estimator	Integration or customization ^() Training ^() Problems with unsupported versions Issues with the underlying Atlassian products or other extensions

^(*) If you require additional support, feel free to contact us through contact@datarocks.ch for additional offerings or have a look at https://datarocks.ch. Additional support, training or customization will be charged separately and are not part of the obtained license of the Quantum::Estimator plugin.