Service Level Agreement

This is a Service Level Agreement (SLA) between users of the Quantum::Estimator plugin and Data Rocks AG.

Business Hours

Data Rock AG’s business hours are Monday - Friday, 9AM - 5PM CET. We’re closed during all major holidays in Switzerland.

Support Channels

We offer several ways to get in contact with us:

Please note that by contacting us you implicitly agree with our


The following section describes which of the services are included by obtaining a product


Not Included


Not Included

  • Help with issues with the installation of Quantum::Estimator

  • Help with problems and errors occurred using Quantum::Estimator

  • Integration or customization (*)

  • Training (*)

  • Problems with unsupported versions

  • Issues with the underlying Atlassian products or other extensions

(*) If you require additional support, feel free to contact us through for additional offerings or have a look at Additional support, training or customization will be charged separately and are not part of the obtained license of the Quantum::Estimator plugin.